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Returns Policy

All access to the Archer Training Ltd's Learning Platform is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables Archer Training Ltd to monitor usage by any individual.

Under the Consumer Rights Act (see below) you do have a 14 day coooling off with a digital product (these are categorised differently under the Act) but once you log onto the portal, you waive these rights, because you have access.

Refund Requests

When a refund request is received, Archer Training Ltds reserves the right to track the usage by an individual (through his/her username and password) of:

  • Specific pages viewed
  • Frequency of use
  • Time period of use

No refund will be granted if Archer Training Ltd has reason to believe that an individual has viewed any of the course material that they purchased. We may agree a pro-rata refund subject to the amountof content consumed.

Archer Training Ltd reserves the right to charge a handling fee (10% of the original fee) in addition.

How To Cancel Within 7 Days Of Purchase

Should you wish to exercise your cooling off before your purchase please email us at paul.archer@archertraining.co.uk

Refunds Following Cancellation

If you do cancel your purchase within the 14 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.

Reasonable Use Policy

Students have access to tutors for support and assessment purposes. At our discretion, we may impose a reasonable use restriction on any student deemed to be over utilising the support offered. 

The Consumer Rights Act 2015 and Cancellation

This Act defines digital content as ‘data which are produced and supplied in digital form’. This covers the majority of our products, particulalry our Bootcamps. This means you have rights in relation to anything you download or stream, including apps, ebooks, films, games or music. Digital content must be:    

If your digital content does not meet these criteria and develops a fault, you have the right to have your digital product repaired or replaced. Get a refund, repair or replacement

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

It’s always worth checking the seller’s terms and conditions because some retailers may offer refunds or exchanges as a gesture of goodwill if you make a genuine mistake on a purchase, even if you’ve waived your right to cancel. See above.